CANCELLATION AND REFUND POLICY

Last Updated: 18 October 2026

Preyas ("Company," "we," "us," or "our") values customer satisfaction and aims to provide a hassle-free shopping experience. Please review our cancellation and refund policy below.

1. ORDER CANCELLATION

• Before Shipment: Orders can be canceled within 24 hours of placement for a full refund. Please contact us at support@preyas.shop as soon as possible.

• After Shipment: Once an order has been shipped, it cannot be canceled. You may return the item following our return policy.

• Custom and Personalized Orders: These items are non-cancellable and non-refundable once production has begun.

2. RETURNS AND REFUNDS

We accept returns and issue refunds under the following conditions:

Eligible Returns

• Returns are accepted within 30 days of delivery.

• Items must be unworn, unused, and in original packaging with proof of purchase.

• Custom or engraved jewelry is non-refundable unless defective or damaged.

Return Process

1. Contact us at support@preyas.shop to initiate a return.

2. We will provide a return authorization and shipping instructions.

3. You are responsible for return shipping costs unless the item was incorrect or defective.

4. Once received and inspected, we will issue a refund to the original payment method within 7 business days.

3. DAMAGED OR DEFECTIVE ITEMS

• If you receive a damaged or defective item, contact us within 7 days of delivery.

• We will provide a replacement or a full refund, including return shipping costs.

• Please provide photos of the damage for verification.

4. EXCHANGES

• We allow exchanges for eligible items within 7 days of delivery.

• You are responsible for return shipping unless the exchange is due to an error on our part.

5. NON-RETURNABLE ITEMS

• Earrings (for hygiene reasons)

• Gift cards and promotional items

• Final sale and clearance items

For any questions or to request a cancellation, return, or refund, please contact us at support@preyas.shop.