CANCELLATION AND REFUND POLICY

Last Updated: [7-Feb-2025]

Preyas Inc. values customer satisfaction and aims to provide a hassle-free shopping experience. Please review our cancellation and refund policy below.

1. ORDER CANCELLATION
•    Before Shipment: Orders can be canceled within 24 hours of placement for a full refund. Please contact us at praveen@preyas.shop as soon as possible.
•    After Shipment: Once an order has been shipped, it cannot be canceled. You may return the item following our return policy.
•    Custom and Personalized Orders: These items are non-cancellable and non-refundable once production has begun.

2. RETURNS AND REFUNDS
We accept returns and issue refunds under the following conditions:
Eligible Returns
•    Returns are accepted within 30 days of delivery.
•    Items must be unworn, unused, and in original packaging with proof of purchase.
•    Custom or engraved jewelry is non-refundable unless defective or damaged.
Return Process
1.    Contact us at praveen@preyas.shop to initiate a return.
2.    We will provide a return authorization and shipping instructions.
3.    You are responsible for return shipping costs unless the item was incorrect or defective.
4.    Once received and inspected, we will issue a refund to the original payment method within 7-10 business days.

3. DAMAGED OR DEFECTIVE ITEMS
•    If you receive a damaged or defective item, contact us within 7 days of delivery.
•    We will provide a replacement or a full refund, including return shipping costs.
•    Please provide photos of the damage for verification.

4. EXCHANGES
•    We allow exchanges for eligible items within 30 days of delivery.
•    You are responsible for return shipping unless the exchange is due to an error on our part.

5. NON-RETURNABLE ITEMS
•    Earrings (for hygiene reasons)
•    Gift cards and promotional items
•    Final sale and clearance items

For any questions or to request a cancellation, return, or refund, please contact us at praveen@preyas.shop.