WARRANTY & REPAIR POLICY

Last Updated: [7-Feb-2025]

At Preyas Inc. we take pride in the craftsmanship of our jewelry. This Warranty & Repair Policy outlines the coverage and procedures for repairs, replacements, and warranty claims.

1. WARRANTY COVERAGE
•    We offer a [X]-month warranty from the date of purchase, covering manufacturing defects in materials and workmanship.
•    This warranty applies to normal wear and tear under intended use.

What is Covered?
✅ Defects in craftsmanship or materials
✅ Loose or missing gemstones (within [X] days of purchase)
✅ Broken clasps, links, or earring posts due to manufacturer defects

What is NOT Covered?
❌ Normal wear and tear, including scratches, dents, or fading
❌ Damage caused by accidents, misuse, improper care, or exposure to harsh chemicals
❌ Lost or stolen items
❌ Repairs or modifications made by a third party

2. HOW TO REQUEST A WARRANTY CLAIM
•    Email us at praveen@preyas.shop with your order number, a description of the issue, and clear photos of the item.
•    If eligible, we will provide instructions on returning the item for inspection.
•    We reserve the right to repair, replace, or refund based on the extent of the issue.

3. REPAIR SERVICES (OUTSIDE WARRANTY)
•    If your jewelry is damaged outside the warranty period or due to reasons not covered, we offer paid repair services(pricing varies).
•    Contact us at praveen@preyas.shop to receive a repair quote.

4. WARRANTY LIMITATIONS
•    This warranty is non-transferable and applies only to the original purchaser.
•    Any third-party alterations void this warranty.

For further assistance, please reach out to our customer service team at [Your Contact Information].